Customer Help Center and FAQ


Once you have placed your order online, we have an in-house average processing time of 3-10 business days, though it may take up to 7-14 days during busy periods and festive seasons. As most of our items are custom and individually handcrafted, we need to ensure that they are perfect and error-free before they are shipped to you.

After processing your order, shipping takes about 4-8 business days, depending on your location. If you require your order to be rushed, you might want to choose the express shipping option at the checkout. International orders will take 14 to 21 business days to ship.

Yes you will! All orders that are shipped through overnight, express, and standard shipping methods will always have tracking. Once your order is shipped you will receive a confirmation email containing your tracking number. Please allow tracking numbers 24 hours to update.

Yes, you will receive a confirmation email after you place your order and another email after your order is shipped.

Our quality assurance team makes sure that all products are in good condition before they are sent out. However there will always be a couple of cases where the poor condition ones are missed out.

If you received defective or incorrect items, send a photo of the damaged goods to, we will then gladly assist you and send a replacement to you at no cost.

We are not taking single custom orders at this point of time. However if you require 100 pieces or more of custom item, please email us and we will see what we can do for you. If you have a verse or phrase that you wish for it to appear in one of our apparel designs, please email us We keep track of our customers’ requests so your idea could be considered if there’s enough request for it.

Placing an available item in your shopping cart and/or wishlist does not reserve that item. Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we've received your order.


After your order is processed in-house (which takes 3-10 business days and 7-14 days during busy periods), U.S shipping takes about 4-8 business days, depending on your location. International orders will take 14 to 21 business days to ship.

We work very hard to keep your costs as low as possible. We choose the most suitable, cost effective and reliable carrier based on the item you ordered, taking into account the shipping method that’s been selected and the end-address. The total shipping costs will be reflected on the checkout page. We are able to offer flat rate of $4.95 for domestic orders and flat rate of $8.95 for priority shipping!

We offer FREE shipping for U.S domestic orders more than $65.

For more information on shipping, please visit the Shipping Info page here.

Yes we do! Please check the pricing and shipping times on our Shipping Details page. All taxes, duties, and customs fees are the responsibility of the recipient of the package. Made In Agapé™ is not responsible for any custom fees or duties associated with international mail. As we will not be able to predict what your particular charges will be, you may wish to contact your local customs office for more information regarding your country's custom policies.

Unfortunately we do not ship to some countries because of legal restrictions or shipping carrier limitations. Currently we do not ship orders to Crimea, Cuba, Iran, Syria and North Korea. This list may change periodically. Other than the ones mentioned, we ship internationally to all other countries.

Yes you can! Free shipping will be automatically applied for orders over $65 and you simply apply the coupon code at the checkout.

Made In Agapé™ holds no responsibility for any such duties, charges or value added taxes that might be imposed by any relevant tax authority. Any such value added taxes or duties may be charged to and payable by customers in addition to the price stated for the products on this website.

Each item that we ship may have different delivery times. This is because some products are packaged and shipped separately. For example we send our posters in super-durable tubes, but a canvas won't fit in there.

Returns and Exchanges

We understand that sometimes it's difficult to get your size right when you buy online. If you need to Exchange, simply Return the items to us within 15 days from the delivery confirmation date for In-Store Credit to repurchase what you need in our store. Please refer to our Return and Exchange Policy for more  information.

All of our products are custom made to order and printed in the U.S, just for you. However we do understand that buying online can be difficult especially when you purchased from us the first time.

We are happy to accept returns within 30 days from when your order was shipped (the day we shipped out your package), for In-Store Credits. We do not offer Cash Refunds for Returns. Please refer to our Return and Exchange Policy more information.

If your item is damaged or incorrect, please contact us within 5 days of when your package was delivered with a photo of the defect or issue. Please contact us at so we can fix the issue for you.


It simply means that it is hand made and customized specially for you alone and no one else. It also means that these items take a longer time to produce in our warehouse with a processing time of 3-10 business days before shipment.

All customers are charged at the point of purchase as this is how the payment system works.

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

When unpacking your shirts or hoodies, you might notice a vinegar-like smell or an off-white residue. Do not worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG (direct to garment) prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent. Both should go away after one wash.

Some of our all over print crews may contain some white lines or irregularities along the seams or under the armpit of the sleeves due to the printing technology. This is normal as the technology allows us to produce those vibrant all over designs. Each item is a unique, 1-of-a-kind product, printed exclusively for the customer who ordered it.

Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more that 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings.

We are providing the following warning for products linked to this page. These are the products that contain the chemicals on the list:

All-Over Print Premium Pillow and Pillow Case

These products can expose you to chemicals including Abiraterone acetate, which is known to the State of California to cause birth defects or other reproductive harm. The chemical is used to make the pillow fabric water-resistant, so the pillows could be used outdoors. If you don't plan to use the pillows outdoors, you can choose our All-Over Print Basic Pillows and Pillow Cases that are made from a different fabric which doesn't contain the chemicals.

Posters and framed posters

These products can expose you to chemicals including Carbon-black extracts, which is known to the State of California to cause cancer.

For background on the new Proposition 65 warnings, see

Proposition 65 and its regulations are posted at

Yes! We do accept application for wholesale. If you are interested to apply for a wholesaler account for Made In Agapé™ products, please fill up the Christian T-Shirts Wholesale Application Form here and we will get back to you as soon as we can!

Care For Products

Our shirts are preshrunk and they should not shrink if washed with proper way. In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Printed apparel (direct-to-garment)

We recommend our customers to turn their shirts inside out, gentle machine cycle and wash them individual with mild detergent in cold water for first couple of washes. For consecutive washes, you may want to wash the shirts with similar-color apparel in cold water with mild detergent. Use non-chlorine bleach, only when necessary. Tumble dry low, or hang-dry for longest life. No fabric softeners. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

Embroidered apparel (such as shirts, hats, beanies)

Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

All-over printed apparel

All-over printed apparel can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can't be ironed or dry-cleaned.


Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can't put them in a microwave. Note that they're also prone to scratches, so be extra careful.

Posters and Canvas

To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.


We accept all major credits such as Visa, Mastercard, American Express, Discover. We also accept PayPal, Google Pay and Apple Pay. We do not accept personal or electronic checks, Bitcoin, money orders, or wire transfers at this time.

To apply your rewards points, discount code or gift card code, go to your Cart, choose “Checkout”. Above the Subtotal and Shipping Costs, there is a space where it will show your rewards points available and you can apply the points. There is also another space where you can enter in your discount code or gift card code.

Unfortunately we are not able to apply discounts to an order after it has been processed. We are also not able to combine discounts for an order. So please remember to apply the discounts before you purchase the items.

Customer Service

At this point of time we do not have a customer service phone line. You may direct your enquiries, feedback or any concerns to our email at and we will get back to you within 24-48 hours!

Our customer service hours are from Monday to Friday, 8.30am – 6pm. Our customer representatives will return your emails as soon as possible.

Our printing and fulfillment warehouse is located in United States, Charlotte, North Carolina. Our headquarters is in Singapore. Rest assured that your orders are printed, handled and fulfilled from our North Carolina’s warehouse.

Unfortunately we do not have a physical outlet at this time. The only channel you can purchase authentic Made In Agapé™ merchandises is directly from our website. We are aware that there are websites that try to sell knockoffs of our products. We DO NOT authorize them to sell any of our merchandises. Me and my team worked very hard to come out with the designs and products for our brand, so we do not wish to see other sites selling fake and lower quality ones. So please do us a favour by reporting them to us at if you come across such websites. Appreciate your help!

We give 10%-15% of net profits to various church ministries! Our main goal is to spread the Good News of Jesus Christ to the world and hope to reach out to as many people as possible with our apparel.

Occasionally, we will work with charity organizations and create special prints or items where we donate additional money to causes such as: The Breast Cancer Research Foundation, Toys For Tots, The American Heart Association, and more!

We are honored and excited to receive interest from people or organizations for collaborations. Please fill up our Potential Partners form or contact us We will get in touch with you if we think that you are a good fit!

You can sign up to our VIP Loyalty Program known as Agapé Rejoice™ over here for FREE and receive sign-up bonus of 100 JOYZ immediately! After joining Agapé Rejoice™, there are multiple ways for you to earn JOYZ. You can earn JOYZ by sharing our site on social media, by purchasing our merchandise, by submitting your review and through other ways. Not to forget your birthday, you will be credited with JOYZ on your birthday month too!

For more information and details on Agapé Rejoice™, please head over to the Rewards Page.

JOYZ is just like points in a Point Reward System. After you have earned certain amount of JOYZ, you will be able to redeem them for your purchases. With 100 JOYZ, you can redeem for a $1 off coupon. With 500 JOYZ you can redeem for a $5 off coupon and so on.

For more information and details on how to redeem JOYZ, please head over to our Rewards Page.

To find out about your JOYZ balances, please sign in to your Agapé Rejoice™ account.

Gift Cards

You can enter the shipping address of the recipient at the checkout but at this time we are not able to include gift wrapping or gift messages for your order. Please also rest assured that we do not show the cost of the ordered product on our packing slips.

Simply purchase our gift cards over at our Gift Cards page. After you have purchased a gift card, they will be delivered to you by email and the email will contain instructions on how to redeem them. After ordering the gift card, you may wish to forward the email to the individual whom you are giving the gift card to.

Unfortunately at this time we do not offer physical gift cards. All of our gift cards are electronic based and they will be emailed to you after you purchase them. Thank you for your kind understanding!